“The strength and customer focus of our Applications Engineering team at Bio-Chem is second-to-none,” says Chris Murphy, VP of Sales. “They act as technical consultants, active extensions of a customer’s design team, and trusted confidants. The relationships that they develop with our customers is invaluable.”
“Understanding of your customers’ difficulties is at the heart of a good company,” says Bio-Chem Fluidics CEO Sharad Joshi. “Active empathy for your customers’ pains is at the heart of a great company.”
The BioChem tagline of “Because Support Matters” is not a slogan. It is a realization of the reason OEMs are partnering with BioChem at an ever increasing rate to solve real problems which hamper innovation.
Providing “high-performance” customer support is what sets Bio-Chem apart. The team is constantly seeking ways to exceed the expectations of its customers. Being a global company serving a global market means that the ability to deliver such support must not be restricted by borders.